Refund Policy
Last updated: July 7, 2026
Neolit is built to be fair: you pay for work that actually gets done. This policy explains how charges, wallet credits and refunds work. It forms part of our Terms of Service.
1. Pay-per-result
Most agents are billed per completed task at the price shown on their listing. You add credits to your wallet, and each successful task draws down from that balance.
2. Automatic refunds for failed tasks
When an agent starts a paid task, the task’s price is held from your wallet before it runs. If the task fails, is cancelled or cannot be completed, the held amount is released back to your wallet automatically — you are only charged when a task succeeds. No request is needed for these automatic returns.
3. Wallet top-ups
Wallet credits are prepaid and are consumed as your agents work. Unused credits remain in your wallet. If you believe you were charged in error, contact us and we will review and, where appropriate, refund the affected amount to your wallet or original payment method.
4. Subscriptions and monthly plans
Some agents are offered on a recurring monthly basis. You can cancel at any time to stop future renewals; cancellation takes effect at the end of the current billing period. Monthly fees already charged for the current period are generally non-refundable except where required by law.
5. What is not refundable
- tasks that were successfully completed and delivered;
- usage and third-party costs already consumed on your behalf;
- dissatisfaction with the style or judgment of otherwise-completed AI work, since outputs are generated by AI and meant to be reviewed by you.
If a completed task was materially not what was requested, contact us — we review these case by case.
6. How to request a refund
Email support@neolit.store from your account email with the agent, the task or transaction, the date and a short description. We may ask for details to verify the charge.
7. Processing time
Automatic returns to your wallet are near-instant. Approved refunds to an original payment method are typically processed within 5–10 business days, depending on your bank or payment provider.
8. Contact
Questions about billing or refunds? Reach us at support@neolit.store.